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FAQ

This FAQ page provides clear answers to the most common questions customers may have about ordering, shipping, returns, supplement use, checkout, and customer support. Need more help? If your question isn’t answered here, please reach out to us at support@sassyfitness.com.

Ordering

Browse the available supplements, select the product you want, add it to your cart, and complete checkout through the store.

Yes. You can add multiple products to your cart and checkout together, depending on product availability.

Orders can only be changed or cancelled before they begin fulfillment. Once an order has been accepted for processing, it may no longer be possible to edit or cancel it.

After your order is placed, it is sent for fulfillment. Once it has been processed and shipped, tracking information will be provided where available.

Shipping & Delivery

Orders usually take about 2–5 business days to process before shipping. Processing time may vary depending on product availability and fulfillment requirements.

Shipping time depends on your location and the shipping method available at checkout. Estimated delivery times may vary due to carrier timelines, destination, and possible delays.

Yes. Once your order ships, tracking details will be sent to the email provided at checkout, where available.

Tracking can take time to update after shipment. If there has been no update for several business days, please contact support for assistance.

International shipping may be available depending on the product and destination. If international shipping is available at checkout, customers may be responsible for customs duties, taxes, or import fees required by their country.

Returns & Refunds

Because supplements are consumable products, we can only accept returns in certain situations. Products must be unopened, unused, and in their original condition to be considered for a return. Opened or used supplements cannot be returned for safety and quality reasons.

In some cases, returns may be considered within 14 days of delivery if the product is unopened, unused, and still in its original condition. If a change-of-mind return is approved, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item. All return requests are reviewed before approval.

Please contact support as soon as possible with your order number, a short explanation of the issue, and
clear photos of the product and packaging.

Damaged, defective, or incorrect items should be reported within 30 days of receiving the order.

If your package appears to be lost in transit, contact support with your order details. Lost package issues should be reported no later than 30 days after the estimated delivery date. Claims submitted after 30 days may not be eligible for review.

Customers are responsible for entering the correct shipping address at checkout. If the order has already started processing or shipped, address changes may no longer be possible.

Product & Supplement Information

Ingredients and supplement facts are listed on each product page and on the product label. Please review them carefully before purchasing.

Product availability may change depending on inventory and fulfillment status. If a product is unavailable, it may be marked as out of stock or temporarily removed from purchase.

Not every supplement is suitable for every person. Please review the ingredients, suggested use, and warnings before purchasing or using any product.

Please follow the suggested use listed on the product label. Do not exceed the recommended serving unless advised by a qualified healthcare professional.

Health & Safety

Yes. If you are pregnant, nursing, under 18, taking medication, or have a medical condition, consult a healthcare professional before using any supplement.

No. Please follow the suggested use on the product label. Do not exceed the recommended serving unless advised by a qualified healthcare professional.

Stop using the product and consult a healthcare professional immediately. If the reaction is serious or urgent, seek medical attention right away.

No. These products are not intended to diagnose, treat, cure, or prevent any disease.

Checkout & Payment

We accept major credit and debit cards. Additional express checkout options, such as Shop Pay, may also be available at checkout depending on the customer’s location and device.

Yes. Checkout is processed through Shopify’s secure checkout system.

Yes. After placing an order, you should receive a confirmation email using the email address provided at checkout.

Please check your spam, junk, or promotions folder first. If you still cannot find it, contact support with your name and order details.

Customer Support

For order questions, shipping updates, returns, damaged products, or general support, please email: support@sassyfitness.com

Please include your full name, order number, email address used at checkout, and a clear explanation of the issue. For damaged, defective, or incorrect items, please include clear photos.

Support response times may vary, but messages are reviewed as soon as possible during business days.